Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. After 30 days, we cannot accept any returns, exchanges, or refund requests under any circumstances.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, unwashed, free of odors, stains, pet hair, makeup, or damage, with original tags and packaging. You must also provide a receipt or proof of purchase.

To start a return, contact us at Admin@mdc-us.com. Items sent back to us without first requesting a return will not be accepted.

You may always contact us for any questions at Admin@mdc-us.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item arrives damaged

  • You received the wrong item

We will evaluate the issue and work to make it right.

Custom & Personalized Items (Important)

Custom-designed items, personalized products, made-to-order apparel, or items modified to your specifications are not eligible for returns or exchanges.

However, you may be eligible for a partial or full refund under the following conditions:

Eligible for Refund or Replacement

Custom items may be refunded or replaced only if:

  • The design arrives damaged due to a production error

  • The wrong design, name, colors, or personalization was applied by us

  • The product is materially flawed due to our workmanship

  • The item is damaged during shipping and photographic evidence is provided within 48 hours of delivery

Not Eligible for Refund or Replacement

Custom items will not be refunded, replaced, or accepted for return if:

  • The customer uploaded low-quality artwork that results in printing issues

  • The customer provided incorrect spelling, images, or design files

  • Sizing issues occur (unless the product differs from the size chart)

  • The item was damaged due to improper care, washing, or handling

  • Normal wear and tear or misuse has occurred

  • The customer attempts to modify the item

  • The item is claimed as defective but evidence is inconsistent or incomplete

Care Instruction Responsibility

Customers are responsible for following all care instructions provided on tags, packaging, or product listings.
Damage caused by not following care instructions voids eligibility for refunds or replacements.

Protection Against Fraud & Abuse

To protect our business and customers, we reserve the right to:

  • Require photo or video evidence before approving returns or replacements

  • Refuse returns that show signs of wear, washing, alterations, or misuse

  • Investigate claims that appear fraudulent, excessive, or abusive

  • Limit future purchases for customers with repeated incidents

  • Request the item be returned before issuing a refund

  • Deny refunds if the product differs from the condition shown in the submitted evidence

We maintain these policies to ensure fairness and prevent misuse, chargeback fraud, or false damage claims.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Custom or personalized items

  • Special orders

  • Perishable goods (flowers, food, plants)

  • Personal care goods (beauty/skincare products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Please contact us if you have questions about your specific item.

Exchanges

The fastest way to receive the item you want is to return the item you have (if eligible). Once the return is accepted, you may place a new order.

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, items must be unworn, unused, with tags and original packaging.

Custom or personalized items are excluded from the EU cooling-off period unless defective due to our error.

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved, you will be automatically refunded to your original payment method within 10 business days.
Please allow your bank or credit card company additional time to process the refund.

If 15 business days have passed since your refund was approved, contact us at Admin@mdc-us.com.